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Frequently Asked Questions (FAQ) When Moving

Who governs movers?
Every genuine moving company is a member of the Canadian Association of Movers (CAM). CAM was created to ensure that all moving companies are registered and abide by a list of rules and regulations as a means of protection for the public.


How much does it cost to move?
Depending on whether the move is local or long distance, the rates will either be by the hour or distance on a hundred-weight basis.


What is an in-home estimate?
An in-home estimates is a free estimate that the customer can request. One of our customer service representatives will visit you home and create an accurate inventory of the items that need to be moved. These in-home estimates lead to a more accurate moving quote.


Is the estimate free?
Yes, move estimates are free and the customer is under no obligation to accept the quote. You can also use our online estimator for rates and to book your local or long distance moves.


When can you move me?
As a service provider, we will move the customer on the dates agreed to between the customer and the moving company. It is wise to plan ahead for a major event in your life like this one. In some cases we can move you on the same day, if we have availability.


When will I get my belongings?
Based on the weight of the shipment and the distance travelled, a pre-determined transit time guide has been established in order for the customer to plan their itinerary. Most of the time this is pertaining to long distance moves, but the driver will let you know at the beginning of the move.


Do you have a weight restriction?
There is a minimum weight restriction concerning the packing, loading and transporting of household goods. It is dependent on your destination.


Do you pack and / or supply material & boxes?
Yes, we can provide a complete packing and unpacking service, partial packing service or the customer may do their own packing. This gives the customer the benefit of choosing the type of service they require. Packing material and supplies can be purchased at the branch or delivered for a fee.


Will my move be insured?
In the transporting of household goods, the customer has options as to their valuation protection needs.

* Minimal protection‚ whereby the shipment is set at a Released Value of $0 .60 per lb. per item; which is no cost to the customer.

* Replacement Value‚ customer declares the value subject to United Van Lines and Campbell Group minimum Valuation formula.

Example: $10.00 per lb. x the weight of the shipment (12,000 lb. x $10.00 Replacement Valuation is 120,000 @ the cost of .80 per $100.00 valuation = $960.00 charge to customer).

You also have options for sets and pairs.

Note: A shipment traveling to and from the United States are regulated under different methods, therefore ask your moving consultant for further details.


Who are you associated with?
The Campbell Group is a member of United Van Lines (Canada) Ltd. and United Van Lines Inc., USA. The United Van Lines has the largest moving network in all of North America and is a platinum member of Canada’s Best Managed Companies.


How are vehicles shipped?
Vehicles may be shipped via three different methods:


Do you have storage facilities?
Yes, locally and affiliated agents can provide climate controlled storage facilities throughout Canada, the United States and Worldwide. Outside steel container storage is also available in some areas. For more details visit our Storage Solutions page.


How long before my move should I begin planning?
You should start planning for your move 6 weeks before your move date. You should begin looking for a moving company 8 weeks before you move. This way you can browse and contact different companies without being pressured.


What items cannot be moved?
Movers are by-law unable to transport certain items. Here is a list of items that cannot be moved by a moving company.

GASES & PROPELLANTS

EXPLOSIVES

FLAMMABLE SOLIDS

YARD & GARDENING SUPPLIES

CORROSIVES

HOUSEHOLD CHEMICALS


Can I pack my plants?
Your plants are delicate creatures. The stress of moving and the temperature outside may affect them. Not all moving companies will take responsibility for maintaining the welfare of plants. We suggest that you bring your plants in your own personal vehicle to avoid any damage.

What items should I move myself?
There are certain items that you should transport yourself during your move. Some of these include:


What should I do with my pets on moving day?
Your pets may become stressed on moving day. The doors of the house will also be opened and closed frequently throughout the day. We suggest that you find somewhere for them to stay on moving day.


My moving date changed. What should I do?
If your moving date changes, you should inform your moving consultant as soon as you know.